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In addition to pay-per-incident support, Ping Identity offers premium Maintenance & Support services via three distinct offerings described in the diagram below.
Per-Incident support is available for Ping Identity software by requesting assistance via email or by phone. Billing rates for email and phone support services are different and can be reviewed with a support representative. We will assist you in identifying and correcting documented and reproducible failures of Ping Identity software.
Contact Global Client Services at support@pingidentity.com for more detail or to schedule consulting services.
